🧰 Troubleshooting signup & login

"An account with that email already exists"

Each email can own one business account. If that's you, sign in instead — or use Forgot password if you don't remember it. Staff invitations are separate and don't conflict with owning an account elsewhere.

Password requirements

At least 8 characters with at least one letter and one number, and the confirmation must match. The form tells you which rule failed — it never fails silently.

Password reset link problems

• Links expire after 1 hour and work exactly once — request a fresh one if yours is stale.
• The "check your email" screen is deliberately identical whether or not an account exists; that's an anti-enumeration protection, not an error.
• Resetting logs out every signed-in device, on purpose.

Rate limits and server errors

Repeated attempts are rate-limited (login: 10/minute; reset requests: 5/minute) — wait a minute and retry. If you ever see "something went wrong on our side" with a reference code like err_xxxxxxxx, quote that code to support: it points us at the exact server-side record of what happened, without exposing any of your data.

"This account is not active"

The email and password were correct, but the account is suspended. Contact support to restore access.

Still stuck?

Support and the contact form reach a human.